Terms & Conditions

Terms of Service – FindADoula.co.uk Effective Date: 11 August 2026

Contents

1. About the Platform

FindADoula.co.uk (“the Platform”, “we”, “us”, “our”) is an independent online platform that helps individuals and families discover and connect with end of life doulas, practitioners, organisations and support services.

The Platform allows independent practitioners and organisations (“Members”) to create professional profiles and enables users (“Users”) to explore, compare and contact them directly.

We act solely as an independent intermediary platform and are not a party to any agreement, arrangement, or services provided by Members.

Where stated, we may work with recognised training providers, membership organisations or other relevant organisations to verify particular information displayed on Member profiles or to support appropriate safeguarding and suitability processes.

2. Eligibility

By using the Platform, you confirm that:

  • you are at least 18 years old
  • you have the legal capacity to enter into binding agreements
  • any organisation or professional profile you represent is legitimate and authorised to operate

3. Nature of the Service

We provide profile, visibility, discovery and, where explicitly stated, verification tools.

We do not:

  • provide end of life doula services ourselves
  • employ or supervise Members
  • guarantee the quality, suitability, legality, or availability of services offered by Members
  • verify qualifications, insurance, registrations, memberships or certifications unless explicitly stated on the Platform
  • monitor or control services provided by Members

Where a particular training status, membership, certification or other credential is shown as verified, that verification relates only to the specific information identified as verified. It does not constitute an endorsement, recommendation, guarantee of competence, or guarantee of suitability to provide services.

Users engage with Members entirely at their own discretion and risk.

4. Member Profiles

4.1 Accuracy of Information

Members are solely responsible for ensuring that all profile information is accurate, complete, lawful and kept up to date.

Where information is independently verified by Find a Doula through an approved verification process, Members must not attempt to circumvent, manipulate or misrepresent the outcome of that verification.

4.2 Content Standards

You agree not to upload or publish content that:

  • is false, misleading, or deceptive
  • infringes intellectual property rights
  • is unlawful, offensive, defamatory, or abusive
  • misrepresents qualifications, registrations, affiliations, memberships, certifications, training status, or experience

We reserve the right to edit, reject, remove or modify content at our discretion.

4.3 Right to Refuse, Suspend or Remove Profiles

Find a Doula reserves the right to refuse, restrict, suspend or remove a Member or profile where there is a significant concern regarding that person’s suitability to practise or to be listed on the Platform.

We may investigate, refuse, restrict, suspend or remove profiles where we reasonably consider that:

  • they breach these Terms
  • information provided by the Member is false, misleading or materially inaccurate
  • they appear unsafe, inappropriate, or unsuitable for the Platform
  • the Member’s conduct may pose a safeguarding or suitability concern
  • the Member’s activity poses a risk to Users, other Members, third parties, or the Platform
  • a relevant training, certification, membership or professional status has been withdrawn, refused, restricted or materially changed
  • removal or restriction is required by law

In appropriate circumstances, we may consider information received from recognised training providers, membership organisations, safeguarding bodies, professional organisations, Members, clients or other relevant third parties.

Any decision taken by Find a Doula will be made under our own policies and procedures. A decision or action taken by a third-party organisation does not necessarily result in automatic suspension or removal from Find a Doula.

Where appropriate, we may temporarily restrict or suspend a profile while a serious safeguarding or suitability concern is being considered.

No refunds will be issued where removal results from a breach of these Terms.

5. Training Verification and Collaboration with LWDW Training

Find a Doula works with Living Well Dying Well Training Ltd (“LWDW Training”) to enable eligible Members to verify their LWDW training status.

Where a Member chooses to use this verification service, Find a Doula may securely check information against LWDW Training records in order to confirm matters such as the Member’s training level or certification status.

A verified LWDW status:

  • confirms only the training information identified by the verification process
  • does not mean that LWDW Training operates, controls or endorses Find a Doula
  • does not mean that Find a Doula operates, controls or provides LWDW Training
  • does not constitute a guarantee by either organisation as to a Member’s competence, conduct, suitability, availability or quality of services

Find a Doula and LWDW Training remain independent organisations.

5.1 Safeguarding and Suitability Concerns

LWDW Training may, in accordance with its own policies, notify Find a Doula where it considers that a matter involving a learner or former learner may present a safeguarding or suitability-to-practise concern.

LWDW Training may also provide Find a Doula with relevant information concerning the outcome of an investigation or decision where its policies permit such information to be shared.

Where Find a Doula receives such information, we may assess the matter under our own policies and these Terms and determine independently whether any action is appropriate.

Such action may include:

  • taking no action
  • requesting further information
  • removing or changing a verification status
  • placing restrictions on a profile
  • temporarily suspending a profile while a concern is assessed
  • removing a profile from the Platform

A finding, investigation, restriction or refusal by LWDW Training does not automatically determine the action Find a Doula will take. Find a Doula retains responsibility for decisions concerning access to and use of its own Platform.

Information received in connection with safeguarding or suitability concerns will be handled in accordance with applicable data protection law and our Privacy Policy.

6. User Responsibility

Users acknowledge that:

  • any engagement with a Member is entirely at their own discretion and risk
  • Members operate independently from FindADoula.co.uk
  • a verification badge or verified status relates only to the particular information stated as having been verified

Users remain responsible for:

  • checking any qualifications, registrations, memberships, certifications and insurance relevant to the services they intend to obtain, except to the extent that particular information is explicitly shown as verified by Find a Doula
  • assessing the suitability of services and practitioners for their individual circumstances
  • agreeing terms directly with the Member

7. Payments and Subscriptions

Memberships and profiles may be offered on a subscription basis via WooCommerce and payment providers such as Stripe (or equivalent).

  • subscriptions renew automatically unless cancelled
  • pricing is displayed at the point of purchase

Pricing Changes

We reserve the right to change subscription pricing. Where this occurs:

  • existing subscribers will be given reasonable notice where practical
  • updated pricing will apply from the next billing cycle

8. Cancellation and Refunds

  • subscriptions may be cancelled at any time
  • cancellation prevents future billing
  • no refunds are provided for partial billing periods unless required by law

Please refer to our Refund & Cancellation Policy for full details.

9. Intellectual Property

Members retain ownership of their content.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to:

  • display
  • distribute
  • promote
  • modify formatting for platform use

This licence continues for as long as the content remains on the Platform.

10. Platform Availability

We aim to ensure the Platform is available at all times; however:

  • we do not guarantee uninterrupted or error-free service
  • access may be suspended for maintenance, updates, moderation, security, verification, or technical reasons

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • any loss of profits, revenue, business, opportunity, or reputation
  • any indirect or consequential loss
  • any damages arising from:
    • use of or reliance on the Platform
    • services provided by Members
    • interactions between Users and Members

We do not accept responsibility for:

  • the quality, safety, legality, suitability, or delivery of services provided by Members
  • any injury, loss, damage, or dispute arising from services obtained through the Platform
  • the accuracy of profile information provided by Members except to the extent that particular information has been explicitly verified by Find a Doula
  • the continuing accuracy of third-party information following the date or time at which it was verified

Verification of training, membership, certification or other status does not amount to an endorsement or warranty concerning a Member or the services they provide.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any liability that cannot be excluded under UK law

12. Indemnity

You agree to indemnify and hold harmless FindADoula.co.uk from any claims, damages, liabilities, or expenses arising from:

  • your use of the Platform
  • your breach of these Terms
  • your profile content, services, or activities

13. Third-Party Organisations, Links and Services

The Platform may work with or include links to third-party organisations, websites or services.

Unless explicitly stated otherwise, such organisations operate independently from Find a Doula.

The existence of a verification arrangement, technical integration, collaboration or link does not make Find a Doula responsible for the services, policies or actions of another organisation, nor does it make that organisation responsible for Find a Doula.

14. Data Protection

We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Routine automated verification of LWDW training status is designed so that names and email addresses are not exchanged between Find a Doula and LWDW Training.

Verification uses a cryptographic hash and processes only the minimum information necessary to establish and maintain the relevant verification status.

This is separate from information that may be provided to Find a Doula in connection with safeguarding, suitability, conduct, legal or similar concerns where such disclosure is permitted or required.

Any personal information received or processed by Find a Doula will be handled in accordance with applicable data protection law and our Privacy Policy.

Please refer to our Privacy Policy for further details.

15. Changes to the Platform

We reserve the right to:

  • modify or discontinue features
  • change how profiles are displayed
  • change verification systems or criteria
  • improve, moderate, or alter functionality at any time

16. Termination

We may suspend or terminate access to the Platform if:

  • you breach these Terms
  • your activity poses a risk to Users, Members, third parties, or the Platform
  • we reasonably consider suspension or termination necessary in response to a serious safeguarding, conduct or suitability concern

Where appropriate, we may investigate or seek further information before reaching a final decision.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

For any queries regarding these Terms, contact:

[[email protected]](mailto:[email protected])