Terms of Service
1. About the Platform
FindADoula.co.uk (“the Platform”, “we”, “us”, “our”) is an independent online platform that helps individuals and families discover and connect with end of life doulas, practitioners, organisations and support services.
The Platform allows independent practitioners and organisations (“Members”) to create professional profiles and enables users (“Users”) to explore, compare and contact them directly.
We act solely as an independent intermediary platform and are not a party to any agreement, arrangement, or services provided by Members.
2. Eligibility
By using the Platform, you confirm that:
- you are at least 18 years old
- you have the legal capacity to enter into binding agreements
- any organisation or professional profile you represent is legitimate and authorised to operate
3. Nature of the Service
We provide profile, visibility and discovery tools only.
We do not:
- provide end of life doula services ourselves
- employ or supervise Members
- guarantee the quality, suitability, legality, or availability of services offered by Members
- verify qualifications, insurance, registrations, or certifications unless explicitly stated
- monitor or control services provided by Members
Users engage with Members entirely at their own discretion and risk.
4. Member Profiles
4.1 Accuracy of Information
Members are solely responsible for ensuring that all profile information is accurate, complete, lawful and kept up to date.
4.2 Content Standards
You agree not to upload or publish content that:
- is false, misleading, or deceptive
- infringes intellectual property rights
- is unlawful, offensive, defamatory, or abusive
- misrepresents qualifications, registrations, affiliations, or experience
We reserve the right to edit, reject, remove or modify content at our discretion.
4.3 Right to Remove Profiles
We may suspend or remove profiles without notice if:
- they breach these Terms
- they appear misleading, unsafe, inappropriate, or unsuitable for the Platform
- they pose a risk to users or the Platform
- removal is required by law
No refunds will be issued where removal results from a breach of these Terms.
5. User Responsibility
Users acknowledge that:
- any engagement with a Member is entirely at their own discretion and risk
- Members operate independently from FindADoula.co.uk
Users are responsible for:
- verifying credentials, qualifications, registrations, and insurance where relevant
- assessing the suitability of services
- agreeing terms directly with the Member
6. Payments and Subscriptions
Memberships and profiles may be offered on a subscription basis via WooCommerce and payment providers such as Stripe (or equivalent).
- subscriptions renew automatically unless cancelled
- pricing is displayed at the point of purchase
Pricing Changes
We reserve the right to change subscription pricing. Where this occurs:
- existing subscribers will be given reasonable notice where practical
- updated pricing will apply from the next billing cycle
7. Cancellation and Refunds
- subscriptions may be cancelled at any time
- cancellation prevents future billing
- no refunds are provided for partial billing periods unless required by law
Please refer to our Refund & Cancellation Policy for full details.
8. Intellectual Property
Members retain ownership of their content.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to:
- display
- distribute
- promote
- modify formatting for platform use
This licence continues for as long as the content remains on the Platform.
9. Platform Availability
We aim to ensure the Platform is available at all times; however:
- we do not guarantee uninterrupted or error-free service
- access may be suspended for maintenance, updates, moderation, or technical reasons
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for:
- any loss of profits, revenue, business, opportunity, or reputation
- any indirect or consequential loss
- any damages arising from:
- use of or reliance on the Platform
- services provided by Members
- interactions between Users and Members
We do not accept responsibility for:
- the quality, safety, legality, suitability, or delivery of services provided by Members
- any injury, loss, damage, or dispute arising from services obtained through the Platform
- the accuracy of profile information provided by Members
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any liability that cannot be excluded under UK law
11. Indemnity
You agree to indemnify and hold harmless FindADoula.co.uk from any claims, damages, liabilities, or expenses arising from:
- your use of the Platform
- your breach of these Terms
- your profile content, services, or activities
12. Third-Party Links and Services
The Platform may include links to third-party websites or services.
We are not responsible for their content, policies, services, or practices.
13. Data Protection
We process personal data in accordance with applicable UK data protection laws, including the UK GDPR.
Please refer to our Privacy Policy for further details.
14. Changes to the Platform
We reserve the right to:
- modify or discontinue features
- change how profiles are displayed
- improve, moderate, or alter functionality at any time
15. Termination
We may suspend or terminate access to the Platform if:
- you breach these Terms
- your activity poses a risk to users, Members, or the Platform
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact
For any queries regarding these Terms, contact: