Privacy Policy
1. Who We Are (Data Controller)
FindADoula.co.uk (“we”, “us”, “our”) is a UK-based professional platform that helps individuals and families discover and connect with end of life doulas, practitioners, organisations and support services.
FindADoula.co.uk is the data controller responsible for your personal data.
Operator: Find A Doula
Location: United Kingdom
Contact Email: [email protected]
2. About Our Platform
FindADoula.co.uk is an independent professional platform.
We do not provide end of life doula services, medical care, counselling, legal advice, or emergency support ourselves. We provide a platform that allows individuals and families to discover and connect with independent practitioners and organisations.
Any engagement, support arrangement, or service agreement between users and members is made independently and at the user’s own discretion.
3. What Data We Collect
We may collect and process the following types of personal data:
3.1 Information You Provide
- name
- email address
- phone number
- professional or organisation details
- account login credentials
- profile content, images and descriptions
- messages or enquiries sent through the platform
3.2 Payment Information
Payments are processed securely by third-party providers such as Stripe.
We do not store full payment card details. Payment providers may process your data in accordance with their own privacy policies.
3.3 Automatically Collected Data
- IP address
- browser type and device information
- pages visited and interactions
- cookies and tracking data
4. How We Use Your Data
We use your personal data to:
- provide and manage your account
- publish and maintain member profiles
- process payments and manage subscriptions
- respond to enquiries and provide support
- improve website performance and user experience
- maintain the integrity, security and operation of the platform
- send essential service-related communications
We may also send marketing communications where permitted by law (see Section 7).
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – to provide profile, membership and subscription services
- Legitimate Interests – to operate, maintain, improve and protect the platform
- Consent – for non-essential cookies and certain marketing communications
- Legal Obligation – to comply with applicable laws and regulations
6. Sharing Your Data
We may share your data with trusted third parties, including:
- payment processors (e.g. Stripe)
- hosting and infrastructure providers
- analytics providers (if used)
- professional advisers (legal, accounting)
We do not sell your personal data.
7. Marketing Communications
We may contact you regarding:
- your account, membership or profile
- platform updates or relevant opportunities
- information related to the wider end of life support community
Where permitted, we may contact professional or organisation members under legitimate interest.
For broader marketing communications, we will rely on consent where required.
You can opt out at any time using unsubscribe links or by contacting us directly.
8. Cookies
We use cookies and similar technologies to:
- enable essential website functionality
- analyse usage and performance
- improve user experience
Where required, we will request your consent before placing non-essential cookies.
You can manage cookies via your browser settings.
9. Data Retention
We retain personal data only as long as necessary:
- account data: while your account remains active
- billing records: up to 6 years (for legal and tax purposes)
- marketing data: until you opt out
We may retain data longer where required by law or for legitimate business purposes.
10. Your Rights
Under UK GDPR, you have the right to:
- access your personal data
- correct inaccurate or incomplete data
- request deletion of your data
- restrict processing
- object to processing
- request data portability
To exercise your rights, contact us at: [email protected]
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- secure hosting environments
- encrypted connections (HTTPS)
- access controls and system protections
However, no system is completely secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
13. International Data Transfers
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
14. Children’s Data
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
16. Complaints
If you are unhappy with how we handle your data, please contact us in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office: